Your small business back-office partner

Your business,
organised,
visible, booked.

Avura takes the quotes, invoices, follow-ups, Google reviews and social media off your plate — so you can focus on the work you're brilliant at, while the enquiries keep coming in.

View packages & pricing Book a free chat
Remote-first service
Small business specialists
No lock-in contracts
30-day realignment guarantee
Live within a week
The problem

Five things costing small businesses money every week.

Whether you're a tradie, allied health professional or service business — these are the admin and communication problems holding good businesses back. Every single one is fixable.

01
Poor communication
Customers ghosted after enquiring. No confirmations, no follow-up, no callback. They move on — and sometimes leave a 1-star review on the way out.
02
Surprise pricing
Unclear quotes and unexpected costs destroy trust — and send customers straight to a competitor next time.
03
No-shows
Customers rearrange their day for you. When you don't show up or don't communicate, they never forget it — and they tell everyone.
04
Dropped quote leads
Most customers get more than one quote. If you're not the one following up, someone else wins the job.
05
Invisible online
98% of people read online reviews for local businesses (BrightLocal). If your reviews are old and your social media is quiet, they're choosing someone else.
Services

Choose the level of support that fits your business.

All packages are month-to-month — no lock-in contracts. Whether you run a trades business, a clinic, a professional services firm or anything in between, Avura works around your business. Every package includes a free 30-minute discovery call.

Starter
$399/mo
For small business owners who want to plug the biggest leaks first — reviews and lead follow-up.
  • Google review request system — after every job
  • Quote follow-up (up to 20 leads/month)
  • Appointment confirmation messages
  • Monthly performance summary
Get started
Most popular
Growth
$699/mo
The full back-office solution for small businesses ready to grow consistently.
  • Everything in Starter
  • Social media management (8 posts/month)
  • Google Business Profile optimisation
  • Customer enquiry management
  • Unlimited quote follow-up
  • Fortnightly check-in call
Get started
Operations
$999/mo
For growing businesses that need a dedicated operations partner in their corner.
  • Everything in Growth
  • Full workflow & systems setup
  • Staff scheduling & coordination support
  • Social media (16 posts/month)
  • Priority response within 4 hours
  • Weekly strategy call
Get started
Add-ons — bolt on what you need
Paperwork & payments
Quote & invoice prep
Send us a voice note or site photos. We turn them into a clean quote, then the invoice, so your evenings stay yours.
Get paid faster
Deposits, pay-on-the-day links and direct debit for regular clients, set up so you're not chasing money weeks later.
Compliance admin
Licences, insurances and certificates of currency kept current, with SWMS paperwork filed and ready if you're audited.
Owners corporation work orders
Work orders logged, job reports with photos sent, and invoices to the right building and OC manager, every time.
Win & keep work
Missed-call text-back
Every caller you can't get to hears back straight away, so the job stays yours.
Past-customer service reminders
Timely reminders so past customers book you again before they Google someone else.
Get found on AI
We check how your business shows up on ChatGPT, Gemini and Google's AI answers, and fix what's missing.
Competitor & market audit
See how you stack up against other local businesses, and where the gaps are.
Systems & marketing
Job software setup
We set up ServiceM8, Tradify or your job app around how you actually work, then keep it running for you.
Systems Cleanup (one-off)
A one-off sort-out of your admin systems, so everything runs cleanly from day one.
Extra social posts (x4/month)
Four more posts a month on top of your package.
Email newsletter (monthly)
A monthly email that keeps your business front of mind with past customers.

Get in touch to discuss pricing tailored to your business.

Our 30-day guarantee
If you don't see measurable improvement in enquiries, reviews or response time in your first 30 days — and you've given us what we need to do the work — we'll run a free realignment: we'll audit what's not working, rebuild your action plan, and relaunch it. No extra charge.
How it works

Up and running in one week.

No complicated setup. No long onboarding. Just a quick call, a clear plan, and results within the first month.

1
Free discovery call
We spend 30 minutes understanding your business, your current pain points, and what winning looks like for you.
2
Custom action plan
We map out exactly what we'll do in the first 30 days — no fluff, just the specific actions that move the needle.
3
We get to work
Systems are set up, follow-ups go out, reviews start coming in. You focus on your craft. We handle the rest.
4
You see results
More enquiries, better reviews, a cleaner-running business. We report back regularly so you always know what's working.
About Avura

Built by someone who has worked inside small businesses.

Avura was built out of real experience — 25+ years across operations, project management and marketing, working inside small businesses and understanding exactly how they run.

Kirsty (CEO, Founder) knows what it looks like when a genuinely good business is held back by disorganisation, missed follow-ups and an invisible online presence. She's seen it happen over and over. And she knows exactly how to fix it — because she's fixed it before, from the inside.

25+
Years in operations & marketing
30
Day results guarantee
1
Point of contact
0
Lock-in contracts
Why Avura

Not an agency. Not a VA. Something better.

Agencies charge agency prices and treat you like a number. Generic VAs lack business understanding. Software leaves you to figure it all out yourself. Avura sits in the middle — specialist knowledge and smart systems already built in, at a fraction of the cost.

Industry experienced
We work primarily with trade businesses — but the same back-office problems exist across many industries. No learning curve, no jargon, just results.
Fast to start
One call and we're set up within a week. No long onboarding, no complicated contracts, no waiting around.
Results focused
Every action ties back to more enquiries, more reviews or more revenue. We measure what matters and report it clearly.
Personal & responsive
You deal with one person, not a team of strangers. Fast responses, clear communication — the same standard we hold your clients to.
Smart systems, already built
You don't need to buy software and learn it yourself, or hire someone who's starting from scratch. Avura already runs on smart, automated systems behind the scenes — so follow-ups, reviews and reporting happen reliably, without you lifting a finger to set any of it up.
How we compare

Why Avura, not software or a VA?

Three ways to fix your back office. Here's how they stack up.

Software on its own
(ServiceM8, Tradify, Jobber)		 A Virtual Assistant Avura
What you get Tools you run yourself Extra hands, but starting from zero A ready-to-go back office, run for you — including your job software
Setup time Weeks learning the platform Weeks of training Live within a week
Ongoing effort You manage it You manage them We manage it
Industry know-how None Varies Built in from day one
Cost Monthly fee + your time Hourly + training cost Flat monthly fee, no lock-in
FAQs

Questions, answered.

Questions trades and service businesses ask before getting started.

Do I need to learn any new software?
No. Everything runs in the background on smart systems we've already built. You won't touch a single tool, log into a dashboard, or learn anything new — you just see the results.
How is this different to hiring a VA?
A VA usually starts from scratch and learns your business as they go, on the clock. Avura comes with the systems already built and the industry experience already there — so there's no learning curve and no wasted weeks.
How is this different to software like ServiceM8, Tradify or Jobber?
Software gives you tools, but you still have to run them yourself. Avura runs the back office for you. Already use ServiceM8, Tradify or Jobber? We can set it up properly around how you work and keep it running, so you get the benefit without the admin.
Is there a lock-in contract?
No. Every package is month-to-month with 30 days' notice, with no exit fees.
How quickly can I get started?
One call, and you're set up within a week. No long onboarding, no waiting around.
What if I'm not a tradie?
Avura works with allied health, professional services and other small businesses too — the same admin and visibility problems show up everywhere. No jargon, no learning curve either way.
What does it cost?
Packages start from $399/month. See the full breakdown above, or book a free call and we'll recommend the right fit.
What if it's not working for me?
Tell us. Every package includes regular check-ins, and because there's no lock-in, you're never stuck paying for something that isn't delivering. We also back every package with a 30-day realignment guarantee — if results aren't there, we audit, rebuild and relaunch the plan at no charge.

From the blog

Tips on getting more reviews, better follow-up systems, and growing a small business without the overwhelm.

Read the blog →

Ready to stop losing business to poor admin?

Book a free 30-minute call. No obligation, no hard sell — just an honest conversation about what's holding your business back and how Avura can change that.

Book your free call
Get in touch

Let's talk about your business.

Fill in the form and we'll be in touch within one business day to book your free discovery call.

Location

Australia-wide (remote)

Email

hello@avura.com.au

Response time

Within 1 business day